GridWatch

Terms of Service

Last updated: May 2026 · Powered by Lets Make Progress (Pty) Ltd

By using GridWatch, you agree to these Terms of Service. If you do not agree, please do not use the platform.

1. About GridWatch

GridWatch is a community-driven platform that allows residents to report and view infrastructure issues including power outages, water disruptions, road problems, and other community concerns. It is developed and operated by Lets Make Progress (Pty) Ltd (Reg. 2020/828797/07).

2. Eligibility

You must be at least 13 years old to use GridWatch. By creating an account, you confirm that the information you provide is accurate and that you have the legal capacity to enter into these terms.

3. Acceptable Use

You agree to use GridWatch only for its intended purpose — reporting genuine community infrastructure issues. You must not:

Submit false, misleading, or fabricated reports.
Use the platform to harass, threaten, or target any individual or group.
Upload content that is illegal, offensive, defamatory, or violates any third-party rights.
Attempt to manipulate report counts, abuse the voting system, or flood the database with automated submissions.
Attempt to gain unauthorised access to the platform, its database, or other users' accounts.
Use automated bots, scripts, or tools to interact with the platform without prior written consent.

4. Community Reports — Disclaimer

All reports on GridWatch are submitted by community members and are not verified by Lets Make Progress (Pty) Ltd. We make no guarantee as to the accuracy, completeness, or timeliness of any report. GridWatch data should not be relied upon as a substitute for official communications from Eskom, local municipalities, or emergency services.

Reports are automatically removed after 24 hours of inactivity to keep the map current.

5. Your Content

When you submit a report, description, or photo, you grant Lets Make Progress (Pty) Ltd a non-exclusive, royalty-free licence to display that content on the GridWatch platform for the purposes of operating the service. You retain ownership of any content you upload.

We reserve the right to remove any content that violates these Terms without notice.

6. Account Termination

We reserve the right to suspend or permanently ban any account that violates these Terms of Service, without prior notice. You may delete your own account at any time by contacting us at lebo@letsmakeprogress.com.

7. Limitation of Liability

To the maximum extent permitted by South African law, Lets Make Progress (Pty) Ltd shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of GridWatch or reliance on any report submitted through the platform.

GridWatch is provided "as is" without any warranty of availability, accuracy, or fitness for a particular purpose.

8. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of GridWatch after changes are published constitutes your acceptance of the updated Terms. The "Last updated" date above will always reflect the most recent revision.

10. Contact Us

For any questions about these Terms, contact us at lebo@letsmakeprogress.com or visit letsmakeprogress.com.